Data Deletion Instructions

Last updated: May 13, 2026

This page describes how you can request deletion of personal data that American Pacific Financial Services Corp (“APFSC”) holds about you, including information collected through our website, online forms, chat systems, social media platforms (Facebook, Instagram, Threads), or any APFSC service.

How to Request Deletion of Your Data

To request deletion of your personal information, please use any of the following methods:

• Email: Send a request to [email protected] with the subject line “Data Deletion Request”
• Phone: Call us at 800-682-4007 during business hours (Monday–Friday, 9 AM – 5 PM Pacific)
• Mail: Send a written request to:
  American Pacific Financial Services Corp
  Attn: Privacy / Data Requests
  30021 Tomas St, Suite 300
  Rancho Santa Margarita, CA 92688

To help us locate and verify your record, please include:

• Your full legal name
• The email address(es), phone number(s), and/or street address you used when interacting with APFSC
• The platform or channel through which you originally engaged with us (website form, social media, phone call, in-person, partner referral, etc.)
• The specific data you want deleted (or “all my personal data”)

Response Time

We will respond to verified data deletion requests within thirty (30) days, as required under the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”), and other applicable consumer-privacy laws. If we need additional time, we will notify you in writing.

Data We Cannot Delete

Certain records must be retained even after a deletion request to comply with legal, regulatory, accounting, audit, or anti-fraud obligations. These include records of financial counseling sessions and Debt Management Plan enrollment retained under U.S. Department of Justice / Executive Office for United States Trustees requirements; records required by state credit-counseling licensing authorities; tax, accounting, and audit records required by federal and state law; and records required to defend or pursue legal claims.

Where we retain such records, we will delete or de-identify any personal data not strictly required for those legal-compliance purposes.

Data Deletion Requests from Social Media Platforms

If you previously interacted with APFSC through Facebook, Instagram, Threads, or any third-party platform integration and would like APFSC to delete data we received from that integration (for example, your platform user ID, profile name, or message contents stored on our systems), please follow the same procedure above and specify the platform(s) involved. We will delete the requested platform-derived data within thirty (30) days.

Verification

To protect your privacy and security, we may need to verify your identity before processing your deletion request. Verification information is used only to confirm your identity and respond to your request; we do not retain it beyond what is required by law.

No Retaliation

APFSC will not deny you services, charge you a different price, or provide you a different level or quality of services because you exercised your right to request deletion of your data.

Related Resources

For our full Privacy Policy, see: https://apfsc.org/privacy-policy/

For our Terms and Conditions, see: https://apfsc.org/terms-conditions/